Refund Policy

1. Try Before You Pay

The ClinicGuard Free Planlets you complete one full compliance assessment, see your risk score and gap list, and use the four essential document templates — without entering a credit card. The Free Plan is the right way to evaluate whether ClinicGuard fits your practice before committing to a paid plan.

2. All Sales Are Final

Because the Free Plan is available for evaluation, paid subscriptions are non-refundable except for the situations described in Sections 3 and 4 below.

When you subscribe, you are paying for access to the Service for the full billing period (one month or one year). We do not offer pro-rated refunds for unused time, and we do not offer satisfaction-based refunds.

3. Billing Errors and Duplicate Charges

We will issue a full refund in any of the following situations:

• You were charged twice for the same billing period.
• You were charged after canceling your subscription.
• You were charged the wrong amount (e.g., billed at the annual rate when you selected monthly).
• A technical error on our side prevented you from accessing the Service for an extended period during your paid term.

These refunds are not subject to any time limit. Email support@clinicguard.net from your account email with the subject line “Billing error” and a brief description of what happened.

4. Cancellation and Auto-Renewal

You can cancel your subscription at any time from Settings → Billing → Manage Subscription. After canceling:

• You will keep paid access through the end of your current billing period.
• You will not be charged again at the next renewal.
• Cancellation does not refund the period you have already paid for.

For annual subscriptions, we send a renewal-reminder email at least 15 days before each renewal so you have time to cancel if you no longer want the service.

5. Please Don't Chargeback

If you have a billing concern, please email support@clinicguard.net before disputing the charge with your card issuer. We respond within 3 business days(Mon–Fri, US Pacific Time) and can usually resolve issues directly — faster than a chargeback would.

Chargebacks initiated without first contacting us may result in account suspension and being barred from future use of the Service.

6. How Refunds Are Processed

Payments and refunds are processed by Creem, our merchant of record. Approved refunds are issued back to your original payment method via Creem and typically appear within 5–10 business days. The exact timing depends on your card-issuing bank.

Your statement and receipts will show a Creem-related descriptor for the original charge and any subsequent refund.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice within the Service at least 30 days before they take effect. Refund requests are evaluated under the policy in effect at the time you were charged.

8. Contact

Questions about this policy? support@clinicguard.net